FAQS
- Does Kinnaird House have a private hot tubs?
Yes, you will have exclusive use to hot tub to the side of the house
- How close to Pitlochry are you?
We are located 1.5 miles up the hill from the main street in Pitlochry. We recommend booking a taxi for evenings wanting to spend in Pitlochry without driving back to the house. The road (Kirkmichael road) is not lit by street lights from Moulin to Kinnaird. We walk into the centre a lot and it takes us roughly 25 minutes in and 30 minutes back. If you are thinking of booking a taxi, We would strongly recommend you book the taxi ahead of time. When town is busy, school pick ups, theatre, Enchanted Forest etc. It can be tricky to phone and get one in the next 30 minutes.
- Where is the nearest shop to stock up?
The nearest supermarket is the Co-op on West Moulin Road. Tesco & Asda both deliver to the lodges.
- What time is check in?
Standard Check in time is from 4pm; we do have the option for an early check in if you want to make the most of the day. Early check in is from 2pm and is £80; you can add this on when making your reservation or contact us if you decide later and we can check it is available. Although you may be running early please arrive on the time you haven chosen and arranged. We might be doing extra cleaning jobs, maintance, hot tub works and we want you to arrive when it is completely ready.
- What time is check out?
Standard Check out time is 10am, if you would like a lie in or to use the hot tub in the morning of departure you are welcome to add a late check out onto your reservation. Late check out is at 12pm and is £80. These are both subject to availability so please get in contact asap.
- What do we do when we arrive?
Information regarding arrival and directions are emailed out a few days before arrival; follow the directions to the house. You will either find the door is unlocked and key on the table or the key is in the key box & you have the combination. We kindly ask you browse through the information booklet. This is where you will find instructions for hot tub, heating etc in here. You can refer back to this anytime throughout your stay.
- Do the hot tubs have operating times?
Yes, Hot tub operating times are 10am – 10pm, either one of us will be round in the morning before 10am. This is very important for us to do the necessary checks to keep the hot tub in use & safe. We ask you to wait after 10am because we do not want to intrude. You won’t necessarily see or hear us checking the hot tub.
- What extras can I add on ?
We have seasonal add on such a BBQ starter fuel (May – Sept), Birthday package, extra towels, early check in, late check out (subject to availability)
- What do we do before leaving the house?
We don’t expect you to give it a deep clean but we expect it to be left in a tidy condition. All plates and crockery cleaned and put away and a quick wipe down. You will receive an email with instructions
- What is the security deposit and how does it work?
The security deposit is held the 3 days before arrival, it’s £500. It will look like a pending transaction during your stay, if the property is left respectfully the security deposit is automatically released the day after departure. When the pending is released on your bank can take a couple of days just depends on your bank. The £500 is never taken out of your bank unless there has been damage and we have notified you. (If you broke a glass or plate we would not charge for this, but we would very much appreciate being told).